For clients who have no-showed multiple appointments, a $25.00 late cancellation fee will be applied for each appointment or multiple massage purchases can be forfeit by applying the amount of vouchers/redemption codes required as payment for the number of late cancellation fees.
We also value our time and commitment to being available to our clients. To view our policies on the handling of your health information and email and marketing policies go here.
We are professionals so why should we lose out if the client has to cancel for whatever reason. When you are booking, your time is reserved for you so we respectfully ask for 24 hours notice to cancel or change an appointment.
Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment.
Appointments that are cancelled between 12 and 24 hours before the time of service will be charged 60% and same day cancellations or broken appointments (“no shows”) will be charged 100% of the total booking. Some will charge the full amount, others a proportion of the fee. We prefer not to charge a cancellation fee if there is no impact on the time/scheduling of the therapist. As a small business with therapists working on a commission basis mostly we simply have to ask our clients to respect our policy and understand that we implement it for the financial viability of the business and the therapists. We automatically tick text reminders when we create a profile for you. So long as the client is fully aware of this when making a booking then this is a perfectly fair and reasonable approach. Out of respect for their … They will be charged for their “missed” appointment, and future service will be denied until payment is made. *The front door automatically locks at 8:00 pm on Sundays. Cancellation Policy We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.
We love to help our customers find the best solutions for their health.
This is of course a necessary evil! If you have purchased a package and either cancel or no show same day, the session time booked will be automatically deducted form the credit on your account. Therefore we hold each booking with a credit card. The MTW Story — A Combination of Love & Gratitude. Therapist will determine your treatment protocols and provide you with guidance to the best of their ability based on their area of expertise, however You are responsible for your health and well being and any decisions you make regarding your person to participate in bodywork sessions. 5 Ways Prenatal Massage Can Make Your Pregnancy More Rewarding.
Appointments can be changed or cancelled up to 24 hours before the time of service without charge. Yes I have a cancellation policy listed on my website.
Payment of cancellation fee will be required prior to re-booking new session. Massage Cancellation Policy Template If your company is into providing professional massage services, there are high chances of cancellation and no-shows from clients. Massage Therapy Works Inc You understand that it is your responsibility to pay all charges, regardless of insurance coverage.
Text messages are sent 3 days before your appointment, you can reply to the sms and/or email to confirm.
You need to either cancel online or call us and cancel over the phone. Wed - Fri 7.30am - 9pm